Is a same day appointment necessary?
The surgery offers both same day apppointments and advance appointments. The surgery will try to book patients in as much as possible on the same day, but it may not always be appropriate or possible, due to demand.
Please also consider alternative services that may be able to assist you with your problem.
- Local Pharmacies
- 111 Service
- Urgent Treatment Centres
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
Please contact the surgery on 023 92412 846 to cancel your appointment.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30 on 023 9241 2846.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen. You will not be able to rearrange your appointment until the next working day-except - in the event of an medical emergency that requires immediate attention.
QA Hospital Accident and Emergency Department.
Urgent Treatment Centre at St Mary’s Community Health Campus for an urgent, but non-emergency.
Gosport War Memorial Hospital
Petersfield Community Hospital Urgent Treatment Centre
Contact 111 on-line, or phone 111 to be directed to the most appropriate place for your need – and to get an allocated appointment slot so you can be seen at the right place, first time by the most appropriate healthcare professional.
The UTC does accept walk-in patients for people unable to use 111, but you may need to wait longer or may be directed to another care facility if clinically appropriate.
Interpretation and Translation Service
The practice has access to the above service if a patient is deaf or does not speak English and cannot be accompanied by a relative who could translate for them. Ask at reception before making the appointment.
If you work in core surgery opening times you can access nursing as well as GP appointments outside normal surgery opening hours. Appointments can be booked via the surgery, where you will be seen at Waterlooville Health Centre. Please ask at reception for more information.
Strep A and Scarlet Fever Advice
There is lots of information online on what you need to look out for and to reassure you, most children will only have mild illness. However, if you are concerned about how unwell your child is, please seek medical help.
For more information,visit:
or you can watch this helpful video from Dr Ranj: www.youtube.com/watch?v=vJ6E8WAnbHM
You can also download the free Heathier Together App onto your smartphone where you can register your child and get instant advice on many common conditions. It is also available online: www.what0-18.nhs.uk/
Training & Research
The Practice is a Training Practice for final year medical students. When the doctor is training, they may sit in on your surgery consultations or possibly see you prior to you seeing the doctor. If you would prefer to see the doctor alone, please inform the receptionist, who will be happy to arrange this.
The Practice is involved in General Practice Research, this occurs in conjunction with the Primary Care Research Network South West. The Aims of this network are to:
- Improve the evidence base for primary care.
- Help the future prevention, diagnosis, treatment and management of illness and disease in primary care.
- Facilitate and increase the Participation of General Practices, primary care practitioners and patients in research.
- Please be aware that if you are invited to participate in a study, whether you accept the invite or decline, this will not affect your care or relationship with the practice in any way.