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Welcome to Rowlands Castle Surgery

COVID Letter to patients July 2020

Our next Flu Clinic is on Thursday 15th October

VENUE: St John’s Church, 120 Redhill Rd, Rowland's Castle PO9 6DF.  

Most of our clinics this year will be held at St John’s Church who have two large halls and plenty of parking.  The layout of the building makes it ideal for social distancing.  As some of you may be aware the government increased the number of people eligible for a flu vaccination, reducing the age to those over 50.

Weekday appointments are also available if this is not convenient for you.

Please ask at Reception or call the surgery between 2 & 4 pm to make an appointment.  

We will be adding dates throughout Oct & Nov but it is important that those eligible are vaccinated as early as possible this year.

The government has announced that patients 50 to 64 who are not usually eligible for the flu vaccination will be offered it this year.  However they have not told us when we can expect delivery of the vaccine for these extra immunisations and we have to prioritise the usual cohort of patients with the stock we already have.  We will be contacting you as soon as the vaccination becomes available.

TRAINING AFTERNOON - The surgery will be closed for staff training on Thursday 15th October 2020 between 1.00pm - 6.30pm.  If you are unwell during this time and would like medical advice, please ring the Out of Hours service on 111.  The surgery will re-open at normal time on Friday 16th October.  This training event is organised by the South East Hampshire Clinical Commissioning Group. We apologise for any inconvenience caused.


  • The surgery is still open and we encourage people to get in touch for any health concerns that cannot be dealt with by the individual, their family or friends or your pharmacy.
  • Routine vaccinations and immunisations are important and are available at the practice.

  • Please only visit the surgery in person if you have an appointment.

  • If you think you need to see a doctor please call the practice to speak to a clinician or use e-consult via the practice website.

  • If you need to be seen face-to-face then you will be given an appointment to come to the practice.

  • This change is happening to help keep staff and patients safe.

  • We want to discourage people queuing outside the surgery and waiting in the waiting area, to reduce the spread of coronavirus.

  • Coming in for a booked appointment means you will be seen promptly, please wear a mask.

  • Staff will clean down areas before your arrival to keep you safe.

  • If you have coronavirus symptoms DO NOT come into the practice– self isolate and seek help by calling NHS 111 or online

    FACE MASKS - We are asking all patients that come into the surgery to wear a face mask.  Children under 12 do not have to wear them.  We are still limiting the number of patients we see face to face but are starting to offer more services in surgery.  As the waiting room becomes busier this is a sensible precaution.  You can purchase masks online or at some pharmacies and supermarkets.   

    Exceptions to Compulsory Mask Wearing Advice

    In an effort to contain the Coronavirus we have stopped all online appointment booking.  You will be given a telephone consultation with a doctor and only be seen face to face if it is essential.  Alternatively if you use online Patient Access to book appointments and order medications this can also be used to set up a video consultation from your own home.  All you need is a computer, laptop, tablet or smartphone with a camera and microphone on which you can sign in to Patient Access.  

    We must ensure that we offer a safe and efficient service throughout this pandemic so please be assured we are doing everything we can to protect our patients and staff. All the clinical and admin team are well and we are fully staffed at the moment.  The usual health problems still need to be managed so please call us if you are having any issues with your health.  Please remember the advice not to go to the GP Surgery with concerns about Coronavirus symptoms but look at NHS111 online or call 111 if you do not have internet access.  Please follow all the guidance, keep safe and look after each other (remotely).  Remember we are open for business but just looking after you in a different way.  For general medical complaints still call the surgery and you will be able to speak to a doctor.

  • FREQUENTLY ASKED QUESTIONS - Please clink on the this link:     COVID-19
  • SELF ISOLATION - Please click on this link:  Patient Information for Self-Isolation
  • PARENTS - Advice on what to do if your child becomes unwell during the crisis:  Advice for parents
  • COVID Symptom Tracker
  • Take 1 minute to self-report daily, even if you are well.  Help our scientist identify high risk areas on the UK.
  • Important information about the Coronavirus (COVID-19)
  • The latest information on symptoms of Coronovirus infection and areas where recent travel may have resulted in a high risk of exposure can be found on
  • Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone.
  • Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.
  • Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

    Everyone is being reminded to follow Public Health England advice to:

    *Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.

    *Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.

    *Avoid touching your eyes, nose and mouth with unwashed hands.

    *Stand at least 2 metres away from people that are not in your household.

    *Self-isolate if you have been advised to by the government.

  • You can now request your repeat medications by email.
  • This will be useful if you can’t get into the surgery for any reason. 
  • econsult
  • Your Blood Test Services
  • Blood test services (phlebotomy) are available here at the surgery on a Wednesday or Thursday morning.
  • Portsmouth Hospitals - QAH, St Mary's, Grange Surgery, Petersfield and Oak Park, Havant - can also complete your blood test at various times Monday to Friday.  Limited Saturday appointments also available. Please ask at reception for clinic times and contact details.
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  • With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
  • Your Personal Information - (Privacy Notice)  What you need to know.
  • Patient named GP allocation - Rowlands Castle Surgery has always been proud to provide a personal service. You may be aware that as of April 2015 all practices are now legally required to provide all their patients with a named GP who will have overall responsibility for the care and support.  This doctor will have overall responsibility for your care and support.  However you will still be able to consult with any GP at the surgery.  If you are not sure who your named GP is please ask at reception.
  • Patient Participation Group
  • Our Patient Participation Group was formed to increase liaison between patients and the practice for the overall improvement of health care and services we provide. If you would like more information or would like to join us please CLICK HERE
  • Patient Participation DES Report RCS March 2015
  • Publication of GP Net Earnings
  • GP Net Earnings 2017 2018
  • GP Net Earnings 2016 2017
  • GP Net Earnings 2015 2016
  • GP Net Earnings 2014 2015
(Site updated 29/09/2020)
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