Welcome to Rowlands Castle Surgery
TRAINING AFTERNOON - The surgery will be closed for staff training on Tuesday 21st July 2020 between 1.00pm - 6.30pm. If you are unwell during this time and would like medical advice, please ring the Out of Hours service on 111. The surgery will re-open at normal time on Wednesday 22nd July. This training event is organised by the South East Hampshire Clinical Commissioning Group. We apologise for any inconvenience caused.
FACE MASKS - We are asking all patients that come into the surgery to wear a face mask. Children under 12 do not have to wear them. We are still limiting the number of patients we see face to face but are starting to offer more services in surgery. As the waiting room becomes busier this is a sensible precaution. You can purchase masks online or at some pharmacies and supermarkets.
CORONAVIRUS - In an effort to contain the Coronavirus we have stopped all online appointment booking. You will be given a telephone consultation with a doctor and only be seen face to face if it is essential. Alternatively if you use online Patient Access to book appointments and order medications this can also be used to set up a video consultation from your own home. All you need is a computer, laptop, tablet or smartphone with a camera and microphone on which you can sign in to Patient Access.
We must ensure that we offer a safe and efficient service throughout this pandemic so please be assured we are doing everything we can to protect our patients and staff.
All the clinical and admin team are well and we are fully staffed at the moment. The usual health problems still need to be managed so please call us if you are having any issues with your health. Please remember the advice not to go to the GP Surgery with concerns about Coronavirus symptoms but look at NHS111 online or call 111 if you do not have internet access. Please follow all the guidance, keep safe and look after each other (remotely). Remember we are open for business but just looking after you in a different way. For general medical complaints still call the surgery and you will be able to speak to a doctor.
FREQUENTLY ASKED QUESTIONS - Please clink on the this link: COVID-19
SELF ISOLATION - Please click on this link: Patient Information for Self-Isolation
PARENTS - Advice on what to do if your child becomes unwell during the crisis: Advice for parents
COVID Symptom Tracker: https://covid.joinzoe.com
Take 1 minute to self-report daily, even if you are well. Help our scientist identify high risk areas on the UK.
Important information about the Coronavirus (COVID-19)
The latest information on symptoms of Coronovirus infection and areas where recent travel may have resulted in a high risk of exposure can be found on nhs.uk/conditions/coronavirus-covid-19/
Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone.
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.
Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:
Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
Avoid touching your eyes, nose and mouth with unwashed hands.
Stand at least 2 metres away from people that are not in your household.
- Self-isolate if you have been advised to by the government.
REPEAT PRESCRIPTION REQUESTS
You can now request your repeat medications by email.
This will be useful if you can’t get into the surgery for any reason. This mailbox is accessed by our reception team at least twice a day to ensure we process your request efficiently.
Alternatively you can ask at reception for pin numbers to register for online access to
request prescriptions and book appointments online.
Please allow at least 2 working days for the surgery to process your prescription requests.
Ideally, request your prescriptions when you still have a week of medication left.
This will ensure that your prescription is ready for collection in plenty of time before you run out.
FLU Vaccination - If you are entitled to be given the annual flu vaccination please call the surgery to make an appointment. The flu vaccination programme helps generate income for surgeries and we have been providing this service for many years. Please support the us by having this vaccination at the surgery.
Your Blood Test Services
Blood test services (phlebotomy) have always been provided for you by staff from Southern Health Foundation Trust at this surgery on a Wednesday morning and at various local clinics throughout the week.
From April 1, 2019, blood tests, requested by us, for you, will be carried out here at the surgery on a Wednesday or Thursday morning by staff directly employed at the surgery.
By providing the service in-house, we hope this will help us to improve our services to you by:
- Improving your access to our services.
- Providing a more holistic service when you come to have your blood taken.
This will help the local NHS streamline its community phlebotomy services across the area, so that all GP Practices will all be offering this service in the same way.
Patients who already have their blood taken at home will not be affected, as these services will continue.
If you have any questions about the change in service our receptionists will be happy to help.
Portsmouth Hospital Trust (PHT) will continue to take your bloods at Queen Alexandra Hospital if the request is as a result of an appointment you have had at the hospital or part of the care you are under at the hospital. The hospital staff will be able to tell you the opening hours of the various sites.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).
The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
- Prescription (per item): £9.15
- 12-month prepayment certificate (PPC): £105.90
- 3-month PPC: £29.65
If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.
There is further information about prescription exemptions and fees on the NHS website