Welcome to Rowlands Castle Surgery
CORONAVIRUS - In an effort to contain the Coronavirus we have stopped all online appointment booking. You will be given a telephone consultation with a doctor and only be seen face to face if it is essential. Alternatively if you use online Patient Access to book appointments and order medications this can also be used to set up a video consultation from your own home. All you need is a computer, laptop, tablet or smartphone with a camera and microphone on which you can sign in to Patient Access.
We must ensure that we offer a safe and efficient service throughout this pandemic so please be assured we are doing everything we can to protect our patients and staff.
We currently have just one doctor self isolating but she is working from home and one nurse. It may not look like we are very busy but the phones have not stopped ringing and we are completing many more telephone consultations than we did face-to-face consultations. The usual health problems still need to be managed but we are also getting lots of calls from patients worried about Coronavirus. Please remember the advice not to go to the GP Surgery with concerns about Coronavirus symptoms but look at NHS111 online or call 111 if you do not have internet access. Please follow all the guidance, keep safe and look after each other (remotely). Remember we are open for business but just looking after you in a different way. For general medical complaints still call the surgery and you will be able to speak to a doctor.
FREQUENTLY ASKED QUESTIONS - Please clink on the this link: COVID-19
SELF ISOLATION - Please click on this link: Patient Information for Self-Isolation
COVID Symptom Tracker: https://covid.joinzoe.com
Take 1 minute to self-report daily, even if you are well. Help our scientist identify high risk areas on the UK.
Important information about the Coronavirus (COVID-19)
The NHS across Hampshire and the Isle of Wight and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
The latest information on symptoms of Coronovirus infection and areas where recent travel may have resulted in a high risk of exposure can be found on nhs.uk/conditions/coronavirus-covid-19/
NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.
Use this service if:
you think you might have coronavirus;
in the last 14 days you've been to a country or area with a high risk of coronavirus;
you've been in close contact with someone with coronavirus.
Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone.
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.
Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:
Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
Avoid touching your eyes, nose and mouth with unwashed hands.
Stand at least 2 metres away from people that are not in your household.
- Self-isolate if you have been advised to by the government.
GP APPOINTMENTS - Extended Hours Hubs (updated June 2019)
Evening and weekend appointments The NHS isn’t 9-5 anymore. Whether you need to see a GP, a nurse, or another healthcare professional, you can book appointments in the evening, or at the weekend.
You can still make appointments at your local surgery during normal working hours. But now you can also choose an evening or weekend appointment at one of five NHS sites in the area, if that is more convenient for you.
Routine and urgent appointments can be booked between 6.30pm and 10.30pm during the week, or between 8am and 10.30pm at weekends. To request an evening or weekend appointment, simply contact your usual GP surgery in the normal way, or call the NHS 111 service.
Anyone who is medically unable to travel to one of these sites for an urgent out-of-hours appointment can be offered a home visit.
Where and when: Routine and urgent appointments can be booked for evenings or weekends, via NHS 111 or your surgery, at the following locations.
This is not a walk-in service:
Swan Surgery, Petersfield Tuesday & Thursday 6.30pm to 10.30pm
Saturday & Sunday 8am to 10.30pm
Waterlooville Health Centre Monday, Wednesday & Friday 6.30pm to 10.30pm
Saturday & Sunday 8am to 10.30pm
Fareham Community Hospital Monday to Friday 6.30pm to 10.30pm
Forton Medical Centre, Gosport Tuesday and Thursdays 6.30pm to 10.30pm
(for urgent appointments only)
Saturday & Sunday 8am to 10.30pm
Portchester Health Centre Saturday & Sunday 8am to 10.30pm
Your Blood Test Services
Blood test services (phlebotomy) have always been provided for you by staff from Southern Health Foundation Trust at this surgery on a Wednesday morning and at various local clinics throughout the week.
From April 1, 2019, blood tests, requested by us, for you, will be carried out here at the surgery on a Wednesday or Thursday morning by staff directly employed at the surgery.
By providing the service in-house, we hope this will help us to improve our services to you by:
- Improving your access to our services.
- Providing a more holistic service when you come to have your blood taken.
This will help the local NHS streamline its community phlebotomy services across the area, so that all GP Practices will all be offering this service in the same way.
Patients who already have their blood taken at home will not be affected, as these services will continue.
If you have any questions about the change in service our receptionists will be happy to help.
Portsmouth Hospital Trust (PHT) will continue to take your bloods at Queen Alexandra Hospital if the request is as a result of an appointment you have had at the hospital or part of the care you are under at the hospital. The hospital staff will be able to tell you the opening hours of the various sites.
The doctor will see you in the surgery by appointment. This helps to reduce the time you have to wait. Your co-operation is essential to make the system work.
Appointments can be made at the surgery or by telephoning the 023 9241 2846.
You can also book your appointment via the internet. To use this facility you need to:
- Visit the practice to obtain a PIN No. & ACCESS ID
- Log on via the link at the top of this page
Is an appointment necessary?
“Telephone consultations” -Telephone no: 023 9241 2309
If you have a problem which you feel may be managed by medical advice from your doctor please ring 023 9241 2309 between 08:00 – 08:20 Monday to Friday. You will be added to a call back list and the duty GP will call you back before noon.
The surgery tries to see patients on the day of their choice. You can book appointments in the future but we are currently making many appointments available on the day. The doctors try to keep to time, but some patients’ problems inevitably take more time than others. For this system to work effectively it is important that patients should also consider either a telephone consultation or seeing the nurse for minor ailments.
Interpretation and Translation Service
The practice has access to the above service if a patient is deaf or does not speak English and cannot be accompanied by a relative who could translate for them. Ask at reception before making the appointment.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.