COVID Vaccination Programme Update - See home page

Through winter please help the NHS to ensure our emergency department is kept free for those patients in need of emergency or life-saving care.

Urgent Treatment Centre - Thinking of attending the emergency department at QA Hospital or the Urgent Treatment Centre at St Mary’s Community Health Campus for an urgent, but non-emergency, need?  Please remember that there is an urgent treatment centre (UTC) near you at Gosport War Memorial Hospital/Petersfield Community Hospital where you may be seen much faster.

Contact 111 on-line, or phone 111 to be directed to the most appropriate place for your need – and to get an allocated appointment slot so you can be seen at the right place, first time by the most appropriate healthcare professional.

The UTC does accept walk-in patients for people unable to use 111, but you may need to wait longer or may be directed to another care facility if clinically appropriate.  

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Phone In - From the 1st December our 8 am daily ‘Phone In’ is changing to a prebookable service.  These appointments will now be allocated for medication reviews and GP follow ups. 

From December please call the 02392 412846 number after 8.30 am if you need to speak to a doctor. The 02392 412309 number will still be available for emergencies.                

Your Blood Test Services

Blood tests, requested by us, for you, will be carried out here at the surgery on a Wednesday or Thursday morning by staff directly employed at the surgery.

By providing the service in-house, we hope this will help us to improve our services to you by:

  •      Improving your access to our services.
  •      Providing a more holistic service when you come to have your blood taken.

This will help the local NHS streamline its community phlebotomy services across the area, so that all GP Practices will all be offering this service in the same way.

Patients who already have their blood taken at home will not be affected, as these services will continue.

If you have any questions about the change in service our receptionists will be happy to help.

Portsmouth Hospital Trust (PHT) will continue to take your bloods at Queen Alexandra Hospital if the request is as a result of an appointment you have had at the hospital or part of the care you are under at the hospital. The hospital staff will be able to tell you the opening hours of the various sites.

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Appointments

The doctor will see you in the surgery by appointment. This helps to reduce the time you have to wait. Your co-operation is essential to make the system work.

Appointments can be made at the surgery or by telephoning the 023 9241 2846.

You can also book your appointment via the internet. To use this facility you need to:(Currently suspended due to Covid 19)

  1. Visit the practice to obtain a PIN No. & ACCESS ID
  2. Log on via the link at the top of this page

 

Is a same day appointment necessary?

The surgery tries to see or speak to patients on the day of their choice. You can book appointments in the future but we are currently making many appointments available on the day. The doctors try to keep to time, but some patients’ problems inevitably take more time than others. For this system to work effectively it is important that patients should also consider either a telephone consultation or seeing the nurse for minor ailments.

Interpretation and Translation Service

The practice has access to the above service if a patient is deaf or does not speak English and cannot be accompanied by a relative who could translate for them. Ask at reception before making the appointment.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website