All members of the surgery are dedicated to a quality policy to achieve health services that meet the patient's requirements
- You are entitled to receive the best possible service we can provide.
- You will be offered the most appropriate care or treatment, provided by suitably qualified team members, only after discussion.
- You will be given information about your health and about any care or treatment offered. Care or treatment will not be given without your informed consent.
- You have the right to see your confidential health records, subject to certain legal limitations.
- You will be offered an appointment to see a doctor or nurse, whoever is most appropriate.
- In an emergency you will be seen even if all appointments are booked.
- You will be seen on time if possible. If there is a delay of more than twenty minutes, you will be given an explanation by the receptionist.
- If you are too ill or infirm to attend the surgery you will receive a home visit if appropriate.
With these rights, patients have certain responsibilities:
- Help us to help you. Work with us, by accepting your responsibilities as a patient.
- If you need urgent medical advice that is NOT an emergency please consider NHS 111 Service – Tel: 111.
- Consider the urgency of your request. Urgent consultations may delay treatment for others.
- Keep your appointment. If you are unable to do so, tell us as soon as possible, so that it can be made available to someone else.
- Read our Practice booklet. It will help you get the best from our service.
- Try to be punctual. Arriving late may cause delay and inconvenience to others. If your appointment is delayed, remember that patients sometimes need extra time with the doctor.
- Ask for a home visit ONLY if it is not possible to attend the surgery. If you feel a home consultation is required, please contact us BEFORE 10.30 a.m. whenever possible.