Through winter please help the NHS to ensure our emergency department is kept free for those patients in need of emergency or life-saving care.
Urgent Treatment Centre - Thinking of attending the emergency department at QA Hospital or the Urgent Treatment Centre at St Mary’s Community Health Campus for an urgent, but non-emergency, need? Please remember that there is an urgent treatment centre (UTC) near you at Gosport War Memorial Hospital/Petersfield Community Hospital where you may be seen much faster.
Contact 111 on-line, or phone 111 to be directed to the most appropriate place for your need – and to get an allocated appointment slot so you can be seen at the right place, first time by the most appropriate healthcare professional.
The UTC does accept walk-in patients for people unable to use 111, but you may need to wait longer or may be directed to another care facility if clinically appropriate.
Phone In - From the 1st December 2021 our 8 am daily ‘Phone In’ is changing to a prebookable service. These appointments will now be allocated for medication reviews and GP follow ups.
From December please call the 02392 412846 number after 8.30 am if you need to speak to a doctor. The 02392 412309 number will still be available for emergencies.
Useful Links: When you think you need A&E www.nhs.uk/111 https://bit.ly/36wxVIV
Social Prescribing Service, how can they help you? We can offer........
- Routine vaccinations and immunisations are important and are available at the practice.
Please only visit the surgery in person if you have an appointment.
If you need to be seen face-to-face then you will be given an appointment to come to the practice.
We want to discourage people queuing outside the surgery and waiting in the waiting area, to reduce the spread of coronavirus.
FACE MASKS - We are asking all patients that come into the surgery to wear a face mask. Children under 12 do not have to wear them. We are still limiting the number of patients we see face to face but are starting to offer more services in surgery. As the waiting room becomes busier this is a sensible precaution. You can purchase masks online or at some pharmacies and supermarkets.
Exceptions to Compulsory Mask Wearing Advice
In an effort to contain the Coronavirus we have stopped all online appointment booking. You will be given a telephone consultation with a doctor and only be seen face to face if it is essential. Alternatively if you use online Patient Access to book appointments and order medications this can also be used to set up a video consultation from your own home. All you need is a computer, laptop, tablet or smartphone with a camera and microphone on which you can sign in to Patient Access. We must ensure that we offer a safe and efficient service throughout this pandemic so please be assured we are doing everything we can to protect our patients and staff. All the clinical and admin team are well and we are fully staffed at the moment. The usual health problems still need to be managed so please call us if you are having any issues with your health. Please remember the advice not to go to the GP Surgery with concerns about Coronavirus symptoms but look at NHS111 online or call 111 if you do not have internet access. Please follow all the guidance, keep safe and look after each other (remotely). Remember we are open for business but just looking after you in a different way. For general medical complaints still call the surgery and you will be able to speak to a doctor.
- FREQUENTLY ASKED QUESTIONS - Please clink on the this link: COVID-19
- SELF ISOLATION - Please click on this link: Patient Information for Self-Isolation
- PARENTS - Advice on what to do if your child becomes unwell during the crisis: Advice for parents
- COVID Symptom Tracker: https://covid.joinzoe.com
- Take 1 minute to self-report daily, even if you are well. Help our scientist identify high risk areas on the UK.
- Important information about the Coronavirus (COVID-19)
- The latest information on symptoms of Coronovirus infection and areas where recent travel may have resulted in a high risk of exposure can be found on nhs.uk/conditions/coronavirus-covid-19/
- Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone.
- Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.
- Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:
*Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
*Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
*Avoid touching your eyes, nose and mouth with unwashed hands.
*Stand at least 2 metres away from people that are not in your household.
*Self-isolate if you have been advised to by the government. REPEAT PRESCRIPTION REQUESTS
- You can now request your repeat medications by email. SEHCCG.RCSPrescribing@nhs.net
- This will be useful if you can’t get into the surgery for any reason.
- Your Blood Test Services
- Blood test services (phlebotomy) are available here at the surgery on a Wednesday or Thursday morning.
- Portsmouth Hospitals - QAH, St Mary's, Grange Surgery, Petersfield and Oak Park, Havant - can also complete your blood test at various times Monday to Friday. Limited Saturday appointments also available. Please ask at reception for clinic times and contact details.
- With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
(Site updated 18/01/2022)