Welcome to Rowlands Castle Surgery
CORONAVIRUS - In an effort to contain the Coronavirus we have stopped all online appointment booking. You will be given a telephone consultation with a doctor and only be seen face to face if it is essential. Alternatively if you use online Patient Access to book appointments and order medications this can also be used to set up a video consultation from your own home. All you need is a computer, laptop, tablet or smartphone with a camera and microphone on which you can sign in to Patient Access.
We must ensure that we offer a safe and efficient service throughout this pandemic so please be assured we are doing everything we can to protect our patients and staff.
We currently have just one doctor self isolating but she is working from home and one nurse. It may not look like we are very busy but the phones have not stopped ringing and we are completing many more telephone consultations than we did face-to-face consultations. The usual health problems still need to be managed but we are also getting lots of calls from patients worried about Coronavirus. Please remember the advice not to go to the GP Surgery with concerns about Coronavirus symptoms but look at NHS111 online or call 111 if you do not have internet access. Please follow all the guidance, keep safe and look after each other (remotely). Remember we are open for business but just looking after you in a different way. For general medical complaints still call the surgery and you will be able to speak to a doctor.
FREQUENTLY ASKED QUESTIONS - Please clink on the this link: COVID-19
SELF ISOLATION - Please click on this link: Patient Information for Self-Isolation
COVID Symptom Tracker: https://covid.joinzoe.com
Take 1 minute to self-report daily, even if you are well. Help our scientist identify high risk areas on the UK.
Important information about the Coronavirus (COVID-19)
The NHS across Hampshire and the Isle of Wight and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
The latest information on symptoms of Coronovirus infection and areas where recent travel may have resulted in a high risk of exposure can be found on nhs.uk/conditions/coronavirus-covid-19/
NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.
Use this service if:
you think you might have coronavirus;
in the last 14 days you've been to a country or area with a high risk of coronavirus;
you've been in close contact with someone with coronavirus.
Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone.
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.
Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:
Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
Avoid touching your eyes, nose and mouth with unwashed hands.
Stand at least 2 metres away from people that are not in your household.
- Self-isolate if you have been advised to by the government.
- REPEAT PRESCRIPTION REQUESTS
You can now request your repeat medications by email.
This will be useful if you can’t get into the surgery for any reason.
Your Blood Test Services
Blood test services (phlebotomy) are available here at the surgery on a Wednesday or Thursday morning.
Portsmouth Hospitals - QA, St Mary's & Petersfield - can also complete your blood test at various times Monday to Friday. Limited Saturday appointments also available. Please ask at reception for clinic times and contact details.
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Your Personal Information - (Privacy Notice) What you need to know.
Patient named GP allocation - Rowlands Castle Surgery has always been proud to provide a personal service. You may be aware that as of April 2015 all practices are now legally required to provide all their patients with a named GP who will have overall responsibility for the care and support. This doctor will have overall responsibility for your care and support. However you will still be able to consult with any GP at the surgery. If you are not sure who your named GP is please ask at reception.
Patient Participation Group
Our Patient Participation Group was formed to increase liaison between patients and the practice for the overall improvement of health care and services we provide. If you would like more information or would like to join us please CLICK HERE
Patient Participation DES Report RCS March 2015
Publication of GP Net Earnings
GP Net Earnings 2017 2018
GP Net Earnings 2016 2017
GP Net Earnings 2015 2016
GP Net Earnings 2014 2015
(Site updated 30/03/2020)