Welcome to Rowlands Castle Surgery
The surgery will be closed for training from 1 pm on Thursday 2nd May. If you cannot wait to see a GP until the surgery reopens on Wednesday morning please call 111. In an emergency dial 999. Thank you.
Your Blood Test Services
Blood test services (phlebotomy) have always been provided for you by staff from Southern Health Foundation Trust at this surgery on a Wednesday morning and at various local clinics throughout the week.
From April 1, 2019, blood tests, requested by us, for you, will be carried out here at the surgery on a Wednesday or Thursday morning by staff directly employed at the surgery.
By providing the service in-house, we hope this will help us to improve our services to you by:
- Improving your access to our services.
- Providing a more holistic service when you come to have your blood taken.
This will help the local NHS streamline its community phlebotomy services across the area, so that all GP Practices will all be offering this service in the same way.
Patients who already have their blood taken at home will not be affected, as these services will continue.
If you have any questions about the change in service our receptionists will be happy to help.
Portsmouth Hospital Trust (PHT) will continue to take your bloods at Queen Alexandra Hospital if the request is as a result of an appointment you have had at the hospital or part of the care you are under at the hospital. The hospital staff will be able to tell you the opening hours of the various sites.
The doctor will see you in the surgery by appointment. This helps to reduce the time you have to wait. Your co-operation is essential to make the system work.
Appointments can be made at the surgery or by telephoning the 023 9241 2846.
You can also book your appointment via the internet. To use this facility you need to:
- Visit the practice to obtain a PIN No. & ACCESS ID
- Log on via the link at the top of this page
Making evening and weekend appointments – giving you more choice
GP practices in this area are making it easier for you to make appointments at times which suit you.
From October, 2017 all practices in south east Hampshire, and Fareham and Gosport – including ours – will take part in a new scheme to allow you to make appointments from 8am to 8pm on week days, from 8am to 4.30pm on Saturdays, and on Sunday mornings.
This extends the normal opening hours for surgeries, which until now have usually run until 6.30pm on weekday evenings.
If you do need to see someone, we will be able to offer you an appointment at your local ‘hub’ location – they are located at Petersfield Community Hospital, Waterlooville Health Centre, Havant Health Centre, Fareham Community Hospital and Gosport War Memorial Hospital.
There, you will be seen by a locally-based healthcare professional – the service is led by GPs but also includes other staff such as nurses, or healthcare assistants. The staff can – with your consent – access your medical records, ensuring a high quality service.
Please note: the new extended opening hours is not a walk-in service – you need to make an appointment.
You can make an appointment by talking to our surgery staff and booking a slot in the normal way, or – if we are closed and you think you need to see someone more urgently – you can call NHS 111 to ask to make an appointment.
For more information, talk to our staff, or see our Question and Answer document.
General Practice Extended Access Information
Is an appointment necessary?
“Phone in consultations” -Telephone no: 023 9241 2309
If you have a problem which you feel may be managed by medical advice from your doctor please ring 023 9241 2309 between 08:00 – 08:20 Monday to Friday.
The surgery tries to see patients on the day of their choice. You can book appointments in the future but we are currently making many appointments available on the day. The doctors try to keep to time, but some patients’ problems inevitably take more time than others. For this system to work effectively it is important that patients should also consider either a telephone consultation or seeing the nurse for minor ailments.
Interpretation and Translation Service
The practice has access to the above service if a patient is deaf or does not speak English and cannot be accompanied by a relative who could translate for them. Ask at reception before making the appointment.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.